When will my order ship?
All of our pieces are handmade and do take time to create - if we have your style/size on hand, we can ship it out within one week! Otherwise, it would take about 4-8 weeks to ship as it is being handmade for you. If you'd like more information on pieces (and their lead times) prior to ordering them, please don't hesitate to contact us!
I want to return my purchase! What do I do?
So sorry you don't love your jewelry! We allow for free 60 day returns on every order within the U.S., no questions asked. Kindly email us at firstname.lastname@example.org with your order number and we will send you a return label. Your refund will be returned to your original payment method once we receive the merchandise. Your credit card should take about 3-5 business days to process the refund.
**Custom or engraved pieces cannot be returned.**
Can the style I want be made in a different color of gold?
Yes, most of our pieces can be made in yellow gold, rose gold, or white gold for no additional cost. Please allow 3-4 weeks for your piece to be handcrafted! Kindly write the color of gold you would like in the "order notes" at checkout, or reply to your order confirmation email saying you would like it in another color of gold.
How Does Shipping/Returns work outside of the USA
Shipping outside of the USA is a flat rate of $30. We ship via DHL, and shipping times are approximately 4-5 business days. We do not accept international returns. You are responsible for taxes and duties assessed on delivery. We have no way of estimating what taxes & duties will be, as they vary greatly in each country. Please contact your local carrier for an accurate estimate.
2 Year Warranty
We have a 2 year warranty if your stones become loose or pop out. We also cover any manufacturing defect. Kindly email us email@example.com with your order number and an explanation of what happened and we will be happy to help. If the ring has been resized or worked on by another jeweler, or has unusual wear, we can no longer cover the ring’s repair. We will do our best to restore all damage from pools, or hot tubs, but please do not wear your jewelry in either as your jewelry will be damaged.
**All Demi Rose items are excluded from this warranty.**
Audry Rose and it's designers use conflict free diamonds! If you have any questions about a particular piece, please email us and we would be happy to provide more information.
What happens if my ring arrives and doesn't fit properly?
No worries, it happens! We will send you a return label and resize the ring for you at no additional cost within 60 days of receiving your order. We can also send you a ring sizer so you can measure your finger precisely.
If you need any adjusting after the 60 day policy, we are happy to resize it for you for an additional fee of $35. Simply reach out to us and we'll get the process started!
Can I exchange my order instead of returning it?
Yes! We are happy to honor exchanges up to 60 days from receiving your order. Please let us know when you request your return label, and we will give you a store credit so you can begin shopping! We cannot ship your new purchase until your original has been returned to us.
Want to see certain rings stacked together?
We are happy to send you photos/videos of your dream stack! Just reach out to us via email at firstname.lastname@example.org and we will start styling!!
Can I request my necklace in a certain length?
Absolutely! While our standard necklace lengths is 16" (unless noted otherwise) we are happy to create your necklace in any length you prefer, for an additional $10 per inch. Kindly give us a call at (424) 387-8000 or email us at email@example.com to assist you with your special request!
- Remove jewelry during strenuous tasks such as working out
- Never wear your jewelry in a pool or spa
- Read more on jewelry care here: Jewelry Care Guide